Portuguese Language Expert

1 - 3 Years

Job Description


Greetings from eCentricHR !!

We are hiring for one of the CMM Level 5 Company who can join Immediate/15 days.

Position : Specialist, Business Operations
Experience: 1-2 Years
Job Location: Bangalore
Shift Timing: US. hrs

Portuguese Language Specialist:-


Manage Trouble Ticket queue
o Be the unique point of entry for any support request coming from the business
o Manage/priorities the TT queue for SMARTPRICE / GOAL, according to SLAs set by the business
o Diagnose issues quickly. Differentiate between a system/technical issue and a user issue based on limited information provided during TT submission (based on understanding of business processes) Route/assign TTs to the appropriate owner (IT App Support, SME, etc) depending on the nature of the request
o Address users related issues in a timely manner and respond to the user in a clear and concise manner.
o Communicate TT stats to SMARTPRICE / GOAL SME, WW Programme team every week (open, closed, SLA tracking)
o In charge of maintaining Policy tables in SMARTPRICE / GOAL : Approvers and finance users profiles, Approval flows, Assignments, Hedge rates, etc
o Responsible for the Administration of SMARTPRICE / GOAL (related to Policy Manager Tables that feed to SMARTPRICE / GOAL drop-down menus; workflow matrix and Approval assignments)
o Work in tight collaboration with L2 and L3 support teams to make sure issues are troubleshooted to an end and that a satisfactory response is given to users.
Troubleshoot issues in a timely manner and ensure customer satisfaction/good customer experience.
The ideal candidate must be able to demonstrate the following skills:
Results oriented; good at driving issues to conclusion with tight deadlines,
Ability to handle multiple tasks simultaneously with a strong sense of urgency applicable to the tasks
Focused on Customer Satisfaction
Comfortable to maintain a complex application and deal with urgency
Ability to learn on the fly and be comfortable in dealing with ambiguity
Possess strong Basic Business / Finance acumen
Strong communication skills, with an ability to work remotely with the user community
Strong logical and process building skills
Fluent in English, Additional Languages highly appreciated
Strong understanding of Sales/ Finance

Note: Interested candidate can share your updated Profile as per the below mentioned details

Exp ctc:
Notice Period:

Warm Regards
Mary Pramila
Recruitment Consultant

040 - 46446052

Salary: INR 4,00,000 - 7,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Business Development Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Ecentric Solutions Pvt. Ltd.

Ecentric Solutions Pvt. Ltd.
eCentric is Indian arm of the US$100 Million Paradigm IT Group. Established in 2002 as an RPO and offshore venture of ParadigmIT US, eCentric has subsequently built expertise in enterprise IT solutions and end to end human resource solutions.
eCentric is a CMMi Level 5, ISO 9001, ISO 27001 certified company with proven delivery capabilities in software development, support services, Recruitment Process Outsourcing, Business Process Outsourcing and end-to-end human resource solutions. We currently work with Fortune 500 companies and organizations from Government of India, US Government and large and medium Indian corporates.

eCentricHR is member of industry bodies such as Indian Staffing Federation (ISF) , Associated Chambers of Commerce and Industry of India (ASSOCHAM), National Association of Software and Services Companies (NASSCOM) and TiE.

Please also do visit us at - www.ecentrichr.com or www.paradigmit.com
View Contact Details+

Recruiter Name:Siva

Contact Company:Ecentric Solutions Pvt. Ltd.

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